Section 230 Protects BBB from Liability for Consumer Complaints–Amuze v. BBB

Amuze sued the Better Business Bureau and BBB-GM for defamation and IIED for negative reviews of Amuze on their website, however, the BBB entities successfully invoked NY's anti-SLAPP law, with the court stating that the BBB's reviews and complaints posted concerned issues of public interest, Section 230 applied to third-party reviews, and the defamation claim failed because the statements made were pure opinion and conjecture, demonstrated by the nature of information communicated by the letter grade given by the BBB.

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